Future Shop has confirmed it will shutter all outlets, with 66 stores closing permanently, while 65 of them, including the Courtenay store, will be transformed into a Best Buy outlet.
In a news release today, the company say the Courtenay Future Shop store has been shut down, but will re-open as a Best Buy outlet on April 4th.
Company officials say the move will result in approximately 500 full time, 1,000 part time job cuts.
“Currently, 80 per cent of our customers are within a 15-minute drive to a store and this won’t change,” said Best Buy’s president, Ron Wilson.
“Any decisions that impact our people are never taken lightly; our first priority is to support them through this change. I want to express my appreciation to the employees who are leaving, for their contributions to Best Buy Canada.”
The company posted the below notice, as part of their nation wide announcement today in a bid to clarify various customer concerns.
General information (from Future Shop-Best Buy website)
What’s happening?
Best Buy and Future Shop are consolidating as Best Buy. This means all of the products, services and features you have come to expect from Future Shop and FutureShop.ca will now be available at Best Buy and BestBuy.ca.
Many of our Future Shop stores will be renovated and rebranded as Best Buy stores. These stores will be temporarily closed until April 4th. Some Future Shop stores that are located in close proximity to an existing Best Buy store will be permanently closed as of March 28th. Visit our store locator at BestBuy.ca for details on the stores nearest you.
I bought an item from futureshop.ca and I can no longer access the website, are you going to fulfill the order?
Yes, all outstanding orders placed on futureshop.ca will be fulfilled.
Customers can access their order details through futureshop.ca, or please contact our Customer Service Centre at: [email protected] or 1-866-BEST-BUY (1-866-237-8289).
I had a Home Delivery service scheduled by a store that is closed. What do I do?
Any previously scheduled home deliveries will continue as planned.
If you need to update your Home Delivery date, please call Home Delivery Toll Free at 1-866-585-4494
I placed an order online that was shipped to a closed store. Where and when can I pick up that product?
We will contact you directly by phone once the item is ready to make arrangements.
You can track your order within your order details.
If you have not been contacted within 3 business days of your order’s expected delivery date, please contact our Customer Service Centre at: [email protected] or 1-866-BEST-BUY (1-866-237-8289).
I have placed a pre-order, but the store has closed. How do I get my item?
We will contact you directly by phone once the item is ready to make arrangements.
Or please contact our Customer Service Centre at: 1-866-BEST-BUY (1-866-237-8289)
I have an item on Layaway, but my local store has closed. How do I get my item?
We will contact you directly by phone once the item is ready to make arrangements.
If you have not been contacted by April 2nd, please contact our Customer Service Centre at: [email protected] or 1-866-BEST-BUY (1-866-237-8289).
I placed a Reserve and Pick Up order and the store is closed. Where and when can I pick up that product?
For temporarily closed stores, we will contact you directly by phone once the item is ready to make arrangements.
For permanently closed stores, please place a new order on BestBuy.ca
Visit our store locator to find the store nearest you.
How will you contact me?
Customers may be contacted by phone or by email.
We may ask you basic questions to verify your identity but we will never ask for information such as your password or payment information.
If you have questions or are asked to provide inappropriate information please contact our Customer Service Centre at: 1-866-BEST-BUY (1-866-237-8289).
Return to top
Returns, Exchanges, Gift Certificates, Warranties and Protection Plans
I want to return or exchange an item I purchased at Future Shop or FutureShop.ca. What do I do?
Best Buy will be happy to accept returns and exchanges for Future Shop orders as governed by the identical policies.
Visit our store locator to locate any Best Buy store in Canada.
If there is not a Best Buy store near you, please contact our Customer Service Centre at: 1-866-BEST-BUY (1-866-237-8289)
I was going to return an item to my local store after the reopen date, but the store is still under renovation and the return date has passed. Will you honour my return?
Yes, we will gladly extend our return policy period by one week to cover the time that we were closed. Standard return policies and conditions apply. Full details of our return policy can be found on BestBuy.ca.
I have unused Future Shop gift cards. How do I use them?
You can use Future Shop gift cards in-store or online at BestBuy.ca or any Best Buy store in Canada.
Will my Future Shop eCertificates work on BestBuy.ca?
Future Shop eCertificates will work on BestBuy.ca. If you are unable to redeem online, please contact our Customer Service Centre at: 1-866-BEST-BUY (1-866-237-8289).
Will my Future Shop Protection Plan or manufacturer’s warranty still be honoured?
We’ll gladly honour Future Shop and Geek Squad protection plans in full at any Best Buy store in Canada.
We are also happy to assist you at our Best Buy locations with the manufacturer’s warranty on any products purchased at Future Shop or FutureShop.ca.
Please contact our Customer Service Centre at: 1-866-BEST-BUY (1-866-237-8289) if you have any questions.
Return to top
Geek Squad
I have an item in for repair/servicing at a store that is now closed. How do I get my item back?
We will contact you directly by phone to make arrangements once the item is ready.
If you have any questions please contact Geek Squad at 1-800-GEEKSQUAD (1-800-433-5778)
I have an appointment booked with Geek Squad. Will it need to be re-scheduled?
In most cases, there will be no impact to your appointment.
Any customers whose appointment times will need to be rescheduled will be contacted individually by our Geek Squad Call Centre team.
If you have any questions please contact Geek Squad at 1-800-GEEKSQUAD (1-800-433-5778)
Is my Geek Squad Installation (after service warranty) going to be honoured at Best Buy stores?
Computer Services & Connected Home (In Home Service): Any after service warranties (installation/repair guarantees) for services previously performed (installations, setups, repairs, etc.) will be eligible for support at any Best Buy store in Canada (subject to the original terms/conditions of purchase).
Autotech: Visit our store locator to locate the closest Best Buy store with the service you require. Or contact our Customer Service Centre at: 1-866-BEST-BUY (1-866-237-8289).
If you have any questions please contact Geek Squad at 1-800-GEEKSQUAD (1-800-433-5778)
Return to top
Store Information
How do I know if a store near me is closed or if it will be reopening soon?
Many stores are expected to re-open on April 4th, check the store locator for details about the store nearest you.
In the meantime, signage has been displayed on store windows indicating the reopen date for that location.
To inquire about the status of your local store please contact our Customer Service Centre at: 1-866-BEST-BUY (1-866-237-8289).
The store near me was temporarily closed and has re-opened, but it still says Future Shop on the signage. When will the store be completely rebranded?
Renovation progress can vary on a store by store basis. The transition process may take up to several months to complete.
During this transition time, you could continue to see some Future Shop signage in-store. Thank you for your patience during this renovation process.
Return to top
Additional Questions
I wanted to buy a product advertised by Future Shop, will you honour the sale price at Best Buy and BestBuy.ca?
Yes, Best Buy will honour Future Shop prices. For more information please see our Lowest Price Guarantee.
I have a Future Shop Credit Card and always visit the store in-person to pay my monthly statement. What are my options now?
You can easily take care of your balance at any Best Buy store location, online via your bank’s online banking website, at your bank’s branch, ATM, or via telephone if offered by your bank.
Please note: Ensure your payment is made to the correct payee: Future Shop Chase PLCC.
Please allow 3 to 5 business days for the payment to be applied to your credit card account.
I wanted to buy an exclusive product from Future Shop that you don’t carry at Best Buy. How do I buy it now?
Please visit any Best Buy and one of our Product Specialists will do their best to find a comparable item. We should be able to find a solution for you that will meet your needs.
Our online assortment continues to grow. There is a good chance that the specific item you were looking for will be available on BestBuy.ca in the near future.
Will I still be able to use my Future Shop.ca mobile app?
Since Future Shop and Best Buy are consolidating as Best Buy, the products, services, and features you’ve come to expect are now available from Best Buy.
For all your shopping needs, please download the Best Buy app. Feel free to delete the Future Shop app from your device(s)
Best Buy Canada app for iOS
Best Buy Canada app for Android
I’m a Reward Zone member; can I use my Reward Zone card at Future Shop stores undergoing rebranding?
Along with renovations happening in store, our I.T. team is also working on updating in-store system to enable such features. In the meantime, you can contact Customer Service Centre at: 1-866-BEST-BUY (1-866-237-8289) to apply Reward Zone points to your purchase.
What is happening with information that I have provided to Future Shop or futureshop.ca?
Information you have provided to Future Shop and futureshop.ca will continue to be in the care of Best Buy Canada Ltd. Our commitment to protecting your privacy and personal information has not changed, and is governed by our Privacy Policy. If you have any questions about our Privacy Policy, please contact our Privacy Manager.
Have a question not answered here?
Contact our Customer Service Centre at: [email protected] or 1-866-BEST-BUY (1-866-237-8289).
