Listen Live

Some services restored in Rogers’ outage but no firm time for full restoration after 18 hours

After almost 18 hours of an outage, some Rogers customers are starting to see wireless service restored.

In a statement, Rogers and President CEO  Tony Staffieri says “meaningful progress” has been made to bring the company’s networks back online.

However, Staffieri says there is still no estimated time of restoration for all Rogers services including landline service, internet,  and television.  He says the telecom giant will continue to keep people informed.

The service not only disruptedRogers’ customers’ lives but the lives of many Canadians as Interac debit payments were unable to be made at most businesses throughout the country.  Most businesses were asking patrons for cash payment or payment on credit cards, however, some businesses were unable to process even credit transactions.

Staffieri made this comment, “We know going a full day without connectivity has real impacts on our customers and all Canadians. On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to sincerely apologize for this service interruption and the impact it is having on people from coast to coast to coast.”

He goes on to pledge Rogers will work to fully understand the root cause of the outage and make changes to meet and exceed expectations of the network and apply credits to all customers impacted by the outage.  No details of credits were made available.

Some people have been posting to social media that service has been restored but there is no indication as to what services are back and the company is not saying.

 

 

Continue Reading

cfcp Now playing play

- Advertisement -

Related Articles

- Advertisement -

Latest News

Courtenay Council approves temporary use permit for winter shelter on Cumberland Road

A familiar site will offer shelter services in Courtenay again through the winter. 

Town of Comox seeking input on its Urban Forest Management Strategy

The Town of Comox is seeking feedback from the community for its tree canopy. 

Homelessness rises in 60 per cent of B.C. communities in latest count

The latest provincial “point-in-time” count found that homelessness rose in more than half of the 20 British Columbia communities surveyed.

Eby blasts latest “absurd” U.S. tariff on Canadian wood products

British Columbia’s lumber industry is bracing for another hit after the latest U.S. tariff announcement on foreign wood products.

Eby pushes back as Alberta plans fast-track proposal for pipeline to B.C. coast

Premier David Eby slammed Alberta’s latest push for a pipeline to British Columbia’s west coast Wednesday, saying he wants to work with the province on “real” projects that have private-sector backing.
- Advertisement -